This Privacy Policy explains how Pristine Spaces handles personal data when you use the website, make an inquiry, request a quote, or arrange move-in or move-out cleaning services.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis applies.
To protect privacy and security, we may ask for information needed to confirm your identity and understand the request. If a request cannot be fully granted, we will explain the reason where appropriate.
Personal data is retained for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, it is deleted, anonymized, or otherwise handled in a secure manner consistent with our retention practices.
When this policy is updated, the revised version will apply from the date it is posted or otherwise communicated. If a change materially affects how personal data is handled, we will take reasonable steps to make the update noticeable.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and condition photos when provided. We may also process communications and basic technical data needed to operate the website and manage requests.
We receive data from website forms, phone or email inquiries, booking communications, and information shared during the property review or cleaning visit. Some technical data may be collected automatically when the website is used.
The website may use essential cookies to support core functions, session cookies to maintain navigation, and limited preference or analytics cookies to understand site use and improve performance. Cookie use is kept to what is reasonably necessary for the website to function and be reviewed.
You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or other basic website functions.
We use personal data to respond to inquiries, review property condition and scope, prepare custom quotes, confirm appointments and access arrangements, carry out cleaning services, manage handover coordination, process payments, maintain records, improve website performance, and comply with legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us manage bookings, payments, and website functions. These parties are expected to handle data under appropriate confidentiality and use limitations.
Personal data may be shared with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect rights, or address security and fraud concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.
